Privacy Policy
At Botanical Harmony Ltd., we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website botanical-harmony.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Data: When you make a purchase, create an account, or sign up for our newsletter, we may collect personally identifiable information such as your name, shipping address, billing address, email address, phone number, and payment information.
- Usage Data: Information about how you access and use the site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our website's functionality.
- Marketing Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
We only collect information that is necessary for the purposes outlined in this policy, and we do so with your explicit consent where required by law.
How We Use Your Information
The information we collect is used to enhance your experience and provide you with seamless service. Specifically, your data is used for:
- Order Processing: To process your transactions, manage your orders, and deliver purchased products to you.
- Customer Service: To provide you with customer support, respond to your inquiries, and resolve any issues you may encounter.
- Personalization: To personalize your experience on our site, recommend products, and present offers tailored to your interests.
- Marketing Communications: With your consent, to send you newsletters, promotional materials, and updates about new products or special offers. You can opt-out at any time.
- Website Improvement: To monitor and analyze trends, usage, and activities in connection with our site to improve functionality and user experience.
- Security: To maintain the safety and security of our website, prevent fraud, and protect against unauthorized access.
We are committed to using your data responsibly and only for the purposes for which it was collected.
Data Sharing and Disclosure
We value your trust and are transparent about when and with whom we might share your information.
- Service Providers: We may share your data with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These providers only have access to the personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with third parties when you give us explicit permission to do so.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Your Privacy Rights
You have significant rights regarding your personal data. We are committed to helping you exercise these rights.
Right to Access
You have the right to request copies of your personal data we hold. We may charge you a small fee for this service.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Like many websites, we use cookies and similar tracking technologies to track the activity on our site and hold certain information.
- What are Cookies? Cookies are small data files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.
- How We Use Cookies: We use cookies for various purposes:
- Essential Cookies: Necessary for the website to function properly, enabling core functionality like security, network management, and accessibility.
- Performance and Analytics Cookies: To collect information about how you use our website (e.g., which pages you visit most often). This helps us improve how the website works.
- Functionality Cookies: To remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
- Advertising Cookies: To deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns.
- Your Choices Regarding Cookies: You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information, please refer to our dedicated Cookie Policy.
Security Measures
The security of your personal data is paramount to us. We implement a variety of security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction.
Data Encryption
We use Secure Socket Layer (SSL) technology to encrypt your data during transmission, ensuring your personal and payment information is protected.
Secure Servers
Your personal data is stored on secure servers located in controlled environments, protected from unauthorized access.
Access Control
Access to your personal data is restricted to authorized personnel only, who are trained in data protection practices.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Contact Us for Privacy Concerns
If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are here to help.
Botanical Harmony Ltd.
- 📍 77 Oxford Street, London, W1D 2ES, United Kingdom
- 📞 +44 20 7946 0446
- ✉️ [email protected]
- ⏰ Mon-Fri: 9:00-18:00, Sat: 10:00-14:00
Send Us a Message
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
This Privacy Policy was last updated on: October 26, 2023